Privacy Policy

At Solid Foundation Company, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless experience and to improve our services. The types of data we may collect include:

a. Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses

b. Payment Information

• Credit/debit card details (processed securely through PCI-compliant systems)
• Transaction history

c. Technical Information

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies

d. Usage Data

• Pages visited
• Time spent on our site
• Clickstream data

2. How We Use Your Information

We use the data we collect for the following purposes:

• Order Fulfillment: To process your orders and deliver products or services.
• Customer Support: To respond to your inquiries and provide assistance.
• Personalization: To tailor our content and offerings to your preferences.
• Marketing: To send you promotional emails and updates, with your consent.
• Legal Compliance: To meet our legal obligations and prevent fraudulent activities.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These cookies help us:

• Analyze website traffic
• Personalize your experience
• Track marketing campaign effectiveness

For more details, please review our Cookie Policy.

4. How We Share Your Information

We value your trust and only share your information in the following circumstances:

a. With Service Providers

We work with trusted third-party providers for payment processing, analytics, and delivery services. These providers are required to protect your data and use it solely for the services they provide to us.

b. For Legal Reasons

We may disclose your information if required to comply with legal obligations, enforce our terms, or protect our rights and safety.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your personal information to third parties.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, contact us at privacy@solidfoundation-co.com.

6. How We Protect Your Data

We take your data security seriously and implement the following measures:

• Encryption: All sensitive information is encrypted using SSL technology during transmission.
• Access Controls: Personal data is accessible only to authorized personnel.
• Secure Storage: Data is stored on secure servers with robust protections against unauthorized access.
• Regular Monitoring: Our systems are routinely monitored and updated to prevent security vulnerabilities.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed at individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@solidfoundation-co.com
• Phone: +1 (203) 410-9121

We are dedicated to addressing your concerns and ensuring your privacy is protected.