At Solid Foundation Company, we strive to provide high-quality consultancy, planning, and design services tailored to your networking needs. We value your trust and satisfaction. This Refund Policy outlines the terms and conditions for refunds related to our services.
1. Eligibility for Refunds
Refunds are only available under the following circumstances:
- Service Cancellation: Requests for cancellations made at least 24 hours prior to the scheduled service delivery.
- Non-Delivery of Service: If we fail to deliver the agreed-upon service due to circumstances within our control.
- Defective Deliverables: If the delivered plans or recommendations have verifiable and substantial errors.
2. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Late Cancellations: Requests made less than 24 hours before the scheduled service delivery.
- Change of Mind: If you decide to discontinue or cancel the service after delivery.
- Implementation Issues: If third-party installers improperly implement our designs or plans.
- Digital Deliverables: Services that involve blueprints, designs, or recommendations already delivered.
3. How to Request a Refund
To request a refund, follow these steps:
- Email Your Request: Send a detailed email to support@solidfoundation-co.com with the following information:
- Name and contact details.
- Invoice number or order reference.
- Reason for the refund request.
- Wait for Confirmation: Our team will review your request and respond within 3-5 business days.
- Resolution: If approved, refunds will be processed within 7-10 business days to the original payment method.
4. Partial Refunds
In certain cases, partial refunds may be offered:
- If only a portion of the service has been delivered or used.
- If errors in deliverables can be rectified with minimal effort, but you prefer a partial refund instead.
5. Payment Method and Processing Time
- Refunds will only be processed through the original payment method used at the time of purchase.
- Refunds may take 7-10 business days to reflect in your account, depending on your financial institution.
6. Dispute Resolution
If you have any concerns regarding your refund, notify us within 30 days of the charge date by emailing support@solidfoundation-co.com. We will make every effort to resolve disputes amicably. If unresolved, disputes will be addressed through arbitration under the laws of Connecticut, United State.
7. Changes to the Refund Policy
Solid Foundation Company reserves the right to update or modify this Refund Policy at any time. The latest version will always be available on our website.
8. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us:
